Consult directly with our clients and provide advisory services designed to help them solve their most complex business and technology challenges focusing on the area of Loyalty and Customer Experience Extensive experience in Product Management; someone who has demonstrated ability to define product requirements, create product roadmap, prioritize product backlog by align

Contact center managers hire, train, prepare, and empower their staff members to provide excellent service to clients and customers. They set objectives, analyze contact center metrics, ensure that the company and staff meet goals, and provide reliable, efficient support for clients and customers. Roles and Responsibilities Lead a team of Team Leads/ SME's and training to

Build trusted relationships with client stakeholders Understand the client environment, issues, and priorities Work with clients to define their problems and co create solutions Drive RFPs / proactive bids with regards to renewals, extensions and expansion Track of industry trends relevant to client business and bring forth proactive ideas and solutions Serve as the day t