As a Radio and System Journeyman Technician in our Strategic Business division, you will play a pivotal role in ensuring the smooth operation and maintenance of radio and communication systems within our organization's strategic business division. You will be responsible for installing, configuring, troubleshooting, and repairing various radio and system equipment. Additionally, you will have the opportunity to travel for projects, supporting our global operations and contributing to the success of our strategic initiatives.

Essential Functions: Tasks that must be performed by the person in this job. Reasonable accommodation(s) may be requested to enable individuals to perform the essential functions.

• Installation and Configuration: Install and configure radio and communication systems, including hardware, software, and associated equipment, ensuring proper functionality and integration with existing systems.

• System Maintenance: Perform routine maintenance tasks, including inspections, diagnostics, repairs, and upgrades to radio and system equipment to ensure optimal performance and reliability.

• Troubleshooting and Issue Resolution: Identify and resolve technical issues and faults in radio and communication systems, employing diagnostic tools and techniques to minimize downtime and restore services promptly.

• System Upgrades and Expansion: Collaborate with the strategic business division and other relevant stakeholders to assess system requirements, recommend upgrades, and participate in the planning and implementation of system expansions or improvements.

• Project Travel: Willingness and ability to travel to various locations within the US and potentially internationally for project deployments, installations, and support.

• Documentation and Reporting: Maintain accurate records of system configurations, maintenance activities, and troubleshooting procedures. Prepare reports on system performance, incidents, and recommended solutions.

• Compliance and Safety: Adhere to industry standards, regulations, and safety protocols while working with radio and communication systems. Ensure compliance with applicable legal and regulatory requirements.

• Training and Support: Provide training and guidance to end-users on operating radio and communication systems effectively. Offer technical support and assistance, addressing user queries and concerns promptly.

• Collaboration: Collaborate with cross-functional teams, including IT personnel, engineers, and project managers, to coordinate system installations, upgrades, and maintenance activities.

• Must be able to travel, this may be local, daily travel or overnight travel - 50-90%

Other Essential Functions: Tasks that may or may not be performed by the person in this job.

• Maintains cleanliness and maintenance of any company vehicle.

• Fill out and complete time sheets, job tickets, data entry.

• Retrieving parts from warehouse for repairs and maintenance.

• Lifting boxes, tools, computers, service monitors, and other shop equipment.

Education and/or Experience:

• Three to five years' experience in 2-way radio and wireless communication systems theory. Able to use computer and program, troubleshoot, perform diagnostics, and repair complex communication systems.

• High school diploma or equivalent. Additional technical certifications or vocational training in radio systems, electronics, or related fields is preferred.

• Proven experience as a radio technician, system technician, or a similar role, demonstrating hands-on experience with radio and communication systems.

Technical Skills:

• Proficiency in installing, configuring, and maintaining radio systems, including knowledge of various hardware and software components. Familiarity with communication protocols, network infrastructure, and diagnostic tools.

Analytical Thinking:

• Strong problem-solving skills with the ability to analyze and troubleshoot technical issues effectively. Attention to detail and the ability to work under pressure to meet deadlines.

Communication:

• Excellent verbal and written communication skills to convey technical information clearly and concisely. Ability to interact professionally with diverse stakeholders.

Adaptability:

• Flexibility to adapt to evolving technologies and changing work environments. Willingness to learn and stay updated with the latest advancements in radio and communication systems.

Team Player:

• Demonstrated ability to work collaboratively in a team-oriented environment. Willingness to share knowledge, assist colleagues, and contribute to collective goals.

Safety Consciousness:

• Strong commitment to following safety guidelines and protocols to ensure a secure working environment.

Valid Driver's License:

• Possession of a valid driver's license for travel to different project locations as required.

Licenses, Certifications:

• An industry license (FCC, FICA or NARTE). A valid driver license and insurability in the state of employment. CET or NABER certification.