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Event Services Specialist
Seattle, WA
Job Description
The Event Services Specialist will play a key strategic role on the Global Events & Meeting Services team. In this role you will bring exceptional customer service, communication, marketing, and events/hospitality industry knowledge to work cross functionally, drive results, efficiencies, and elevate the customer experience.
As an ideal candidate you are proactive and comfortable presenting and communicating with various levels of internal customers/stakeholders in a fast-paced constantly evolving environment. Your consultative and collaborative approach and your ability to build relationships that influence decision-making ensures the internal customer expectations are exceeded and new internal customers are converted into the Global Events and Meeting Services program.
Key Responsibilities
Provide consultative support to event organizers, helping them identify what services would be most advantageous to them
Assist event organizers with finding and booking appropriate event spaces
Provide strategic consultation and guidance to internal customers (event organizers) to ensure scalable service delivery and excellent customer service
Guide and support customers (event organizers) in navigating process, policies, and procedures
Ensure complete understanding of the scope of services, role of the central meetings & events team, and align this with customer expectations
Proactively respond to and manage issues to ensure quality and timely resolution
Incorporate standardized processes and tools to create efficiencies and scalability for the program
Support development and delivery of communications, surveys and marketing materials
Facilitate outreach, educational, and training activities
Maintain database of meeting activity and internal sites to ensure relevant, accurate, and current content
Provide continuous recommendations for program improvements
Support Global Travel and Events strategy as a part of the central meetings & events team
Support leadership in development of marketing and communication plans aligned with Global Travel and Events goals and objectives
Additional duties and/or responsibilities as required
Basic Qualifications
Minimum 5 years of experience in meeting & events and/or hospitality industry required
Minimum 2 years of experience in customer service
User-experience with common Meeting Management systems and tools
Strong organizational and prioritization skills
Highly developed consulting, influencing and relationship-management skills
Ability to effectively identify and solve problems
Excellent written, verbal, and interpersonal communications skills
Strong Computer proficiency in Microsoft office suite
Preferred Qualifications
Meeting and Event, or Hospitality industry experience desirable
Experience working in a strategic meeting management (SMM) or centralized meeting/event program desired
Knowledge of Meeting and Event technology tools highly desirable
3rd-Party vendor/agency experience with direct customer interface valued
CMP (certified meeting professional) or other industry certification valued
International meeting & event experience valued
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
As an ideal candidate you are proactive and comfortable presenting and communicating with various levels of internal customers/stakeholders in a fast-paced constantly evolving environment. Your consultative and collaborative approach and your ability to build relationships that influence decision-making ensures the internal customer expectations are exceeded and new internal customers are converted into the Global Events and Meeting Services program.
Key Responsibilities
Provide consultative support to event organizers, helping them identify what services would be most advantageous to them
Assist event organizers with finding and booking appropriate event spaces
Provide strategic consultation and guidance to internal customers (event organizers) to ensure scalable service delivery and excellent customer service
Guide and support customers (event organizers) in navigating process, policies, and procedures
Ensure complete understanding of the scope of services, role of the central meetings & events team, and align this with customer expectations
Proactively respond to and manage issues to ensure quality and timely resolution
Incorporate standardized processes and tools to create efficiencies and scalability for the program
Support development and delivery of communications, surveys and marketing materials
Facilitate outreach, educational, and training activities
Maintain database of meeting activity and internal sites to ensure relevant, accurate, and current content
Provide continuous recommendations for program improvements
Support Global Travel and Events strategy as a part of the central meetings & events team
Support leadership in development of marketing and communication plans aligned with Global Travel and Events goals and objectives
Additional duties and/or responsibilities as required
Basic Qualifications
Minimum 5 years of experience in meeting & events and/or hospitality industry required
Minimum 2 years of experience in customer service
User-experience with common Meeting Management systems and tools
Strong organizational and prioritization skills
Highly developed consulting, influencing and relationship-management skills
Ability to effectively identify and solve problems
Excellent written, verbal, and interpersonal communications skills
Strong Computer proficiency in Microsoft office suite
Preferred Qualifications
Meeting and Event, or Hospitality industry experience desirable
Experience working in a strategic meeting management (SMM) or centralized meeting/event program desired
Knowledge of Meeting and Event technology tools highly desirable
3rd-Party vendor/agency experience with direct customer interface valued
CMP (certified meeting professional) or other industry certification valued
International meeting & event experience valued
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
5+ years
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