Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Details:

Position Overview:

• Manage the day-to-day responsibilities of the client server team. Ensuring all servers and systems are up to date and patched appropriately.
• Oversee the network refresh initiative, apply critical thinking to ensure a successful delivery.
• Ensure the appropriate system monitoring is in place and functioning as expected. Recruit and train new employees.
• Ensure projects are delivered on time and within budget.
• Work with the management team to oversee all budget items.
• Assess current environment, identify gaps, and work to remediate findings.
• Plans, coordinates, a variety of operations within the cloud-based services.

• Ensure all incidents are logged within our tracking system.
• Document Incident management processes and procedures.
• Prioritize and categorize incidents based on urgency and impact on business operations.

• Work with, and guide staff through highly technical challenges, leveraging technical acumen, as well as common sese and sound judgement.
• Assist when needed to diagnose and resolve network, and server hardware and software problems for the hospital.
• Collaborate with our third-party IT support vendors to escalate and resolve complex issues

• Update and maintain accurate records of all networks, and client server architecture. Including Is inventory of technical assets.
• Disaster Recovery documentation.
• Update knowledge base articles for common issues to facilitate self-service as needed.

• Communicate effectively with end-users and colleagues, both verbally and in writing, to ensure clear and concise exchange of technical information.
• Keep end-users informed of incident progress and resolution timelines

• Responsible for working with the Human Resources Department in the hiring/interview/onboarding process. Determines, coordinates and supervises daily staffing assignments and staffing levels. Trains, coaches, and evaluates assigned staff on performance expectations.
• Applies progressive discipline when appropriate. Participates in hiring and termination procedures.
• Complete annual and probationary evaluations and required employee job competency documentation.
• Responsible for managing the review and approval of the timekeeping system, including but not limited to, time off requests, and bi-weekly payroll sign-off. Responsible for managing staff meal breaks to be in compliance with NYS labor law.

• Associates degree in Information Technology required, bachelor's degree preferred.
• Minimum of three (3) years' experience managing a technical team required. *
• Demonstrated hands-on experience with network infrastructure.
• Must have an understanding of complex multi layered networks. Including WIFI.
• Demonstrated experience in cloud computing, and MS365, and Azure. * Familiar with cloud solutions and system virtualization required.
• Experienced in disaster recovery processes and procedures required
• Must be proficient in IS security techniques and procedures.
• Cisco Certified Network Administrator preferred.
• Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of the job.
• Must be able to multitask while remaining professional, focused, composed, and positive. Excellent customer service skills
• Displays integrity, friendliness, and compassion.
• Must be able to establish an appropriate and effective rapport with others. Demonstrates flexibility
• Take initiative
• Able to work in a fast-paced environment.
• Embraces new opportunities to grow both personally and professionally.
• Effective critical thinking and problem-solving skills.
• Proficient with various Microsoft Office products (Word and Excel).
• Strong organizational skills.
• Effective interpersonal skills.
• Ability to take and follow direction in a positive and appropriate manner.
• Ability to work as part of a team and independently. Must be able to demonstrate effective and appropriate written and oral communication skills.
• Must be able to speak, read, write and follow instructions in English.

Zones offers a comprehensive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.