The Client Relationship Team Manager is a people leader, client facing role on the Provider Education and Engagement (PE&E) team within the Ontada business. This role has primary responsibility for managing the performance and efficacy of a team of Provider Education Specialists (PES) tasked with delivering manufacturer sponsored clinical education programs for community oncology practices, as well as leading the identification and engagement of new practice customers to utilize the portfolio of provider education services.
This role will manage activity and grow assigned customer base through the development of value-based relationships with affiliated practices, internal practice facing roles and manufacturer customers, while ensuring effective individual and team implementation of all facets of service delivery. This is a high touch role with both Pharma-biotech organizations and practicing HCP's/administrators. Candidate must have demonstrated ability to work independently and exercise sound business judgment to optimize compliant service delivery.
This is a Work at Home position when not onsite/meeting with customer.
Approximately 50% overnight travel may be required. Must reside within 30 miles of international airport.
NEW CLIENT ENGAGEMENT
Responsible for overall new practice customer identification and engagement. As part of a management team, responsible for establishing, refining, and driving new practice customer initiatives through contributions to strategy and processes. Operational responsibilities may include leading outreach, setting meetings, presenting solutions, and development of presentation resources/collateral for customer discussion. Drives evolving process development for tracking engagement activity. Provide coaching and guidance to team for service expansion of existing customer portfolio.
Maintains knowledge of services to support individual team members as theircentral point of contact for day-to- day program issues with either Manufacturer or Practice clients. Understanding of operational processes to support individual team members (as needed). Effective cross-functional team member providing proactive consultative services on process improvement, products and services, and implementation process to meet current and evolving program requirements. Responsible for all written and verbal communication to internal and external clients. Establishes collaborative internal and external relationships to resolve issues, facilitate customer requests, and drive innovative solutions to meet educational needs in an evolving environment.
Responsibilities may include the development and/or review of contracts, budgets, timeline and deliverables. Has responsibility for collaboration with diverse stakeholders including PE&E program management, proposal development, Business Development, and finance teams. Responsible for thorough understanding of operations to provide oversight of teams' projects; coordinates time, resources and delegates tasks across her/his team to meet business objectives. Responsible for identifying project priorities and opportunities with client and communicating priorities to internal team. Provides status reports to senior level management to ensure visibility of internal and external client program operation.
FINANCIAL MANAGEMENT and COMPLIANCE
Identifies and resolves identified billing issues/concerns or escalates to manager as necessary to ensure 100% accuracy and compliance in project delivery. Responsible for understanding and remaining current with industry regulatory guidance regarding HCP interactions (e.g. PhRMA Code, IFPMA, etc.). Provides guidance to team on these matters to ensure compliance consistency.
5+ years direct people management experience
5+ years account management experience.
Additional Knowledge & Skills
At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please
As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.Our Base Pay Range for this position$78,300 - $130,500
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
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Current employees must apply through the internal career site.
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